Our Commitment to Fair Refunds

We aim to ensure your satisfaction with every transaction. Learn about our refund process and how we handle your requests fairly and transparently.

1. Introduction

At Dubai Creator ('we,' 'us,' or 'our'), we strive to ensure your satisfaction with our digital marketing and content creation platform. This Refund Policy outlines the terms under which refunds may be requested for transactions processed through our platform via our Merchant of Record, Paddle.com.

2. Refund Eligibility

Refunds are considered on a case-by-case basis and are subject to the following conditions:

Refund requests must be submitted within 14 days from the date of the transaction.
The product or service must not have been used extensively or consumed in a way that prevents a fair evaluation (e.g., excessive use of digital content).
Refunds are not applicable for services already fully rendered or digital products fully downloaded.
Requests must be submitted through Paddle's Order Support team at paddle.net.

3. Non-Refundable Circumstances

Refunds may be refused under certain conditions to protect the integrity of our platform:

Evidence of fraud, refund abuse, or manipulative behavior related to the transaction.
Failure to comply with our Terms and Conditions or Acceptable Use Policy.
Requests made after the 14-day cancellation period has expired.

4. Refund Process

Our order and payment processes are managed by Paddle.com, our Merchant of Record, who handles all refund requests. To request a refund:

Visit paddle.net and contact the Order Support team with your transaction details.
Provide a clear reason for your refund request and any supporting information.
Paddle will review your request and verify eligibility based on our policies.
If approved, refunds will be issued to the original payment method within 14 days of approval.

5. Data Retention Post-Refund

In the event of a refund, we may retain certain transaction-related data to comply with legal and regulatory obligations. This data will be stored in accordance with our Privacy Policy and deleted after the required retention period, typically 30 months for dormant accounts, unless otherwise mandated.

6. Contact Us

For any questions or assistance regarding refunds, please reach out to Paddle’s Order Support team at paddle.net. For additional inquiries about our platform or services, you can contact us directly via email at dubaicreator@outlook.com .